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Complete the online signup form, and an Info Cubic Representative will call you within four business hours to finalize your account set-up. You'll be on your way towards making quicker and easier hiring decisions in no time.
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Not quite ready to jump in? Call The Cube’s Sales Consultants for details on products, pricing and turnaround times.
Your one-stop-shop for ordering background checks also provides the training and education you need to understand the different dimensions of hiring. From release forms to help reading a credit report, Info Cubic has you covered.
Q: How long does it take to activate my account?
A: Once we receive your signed Client Service Agreement, we will activate your account within four business hours.
Q: Will someone be there to help me if I need it?
A: Yes, each account is assigned a dedicated account manager who answers their phone and responds to emails. Part of our ISO certification is to meet our follow up time requirement of four business hours or less, our response time averages less than an hour.
Q: Do I need to get my employees or applicants consent to run a background check on them?
A: Yes, it is a requirement of the FCRA that you get consent before running any kind of background check on your employees or applicants. Info Cubic provides FCRA-compliant authorization forms you are welcome to use.
Q: Do I Need To Fax You The Release My Applicant Signed?
A: Generally speaking, no. There are a select few searches where we require a signed release form in order to complete your request. However, in accordance with the FCRA (Fair Credit Reporting Act) you must have your applicant's express written permission to access any of their background check information when making a hiring decision. From time to time, we may request copies of the documents for audit purposes.
Q: What are my ordering options?
A: Search requests can be ordered by website, phone or fax. We recommend ordering background checks through our secure online service since it is the easiest and most efficient method possible.
Q: How Will My Searches Be Returned?
A: What’s your preference? We can return your results via email or fax. And if you need the results to go to multiple people, we can do that too.
Q: How Long Will Completed Reports Be Stored In Your System?
A: Indefinitely for the duration of your active account. With our system, as long as you are an active client, you will never have to worry about losing an employee's completed background check again.
Q: What Are My Payment Options?
A: There are several payment options. You can pay by credit card each time you order a search. There is a monthly auto-pay option where we automatically charge your credit card each month. Or we offer a monthly invoicing option, which you can pay by check or online by credit card.
Q: Is Info Cubic FCRA-Compliant?
A: Yes. Info Cubic is fully FCRA-Compliant. As a consumer reporting agency, Info Cubic abides by all federal and state regulations. In addition, Info Cubic's FCRA experts will help to ensure that your organization always remains fully FCRA-Compliant. Furthermore, whenever there are any changes to the FCRA, Info Cubic keeps our clients abreast of these changes by newsletter so our clients can screen their employees with the utmost confidence.
Q: How soon should I expect to get my results?
A: Results are usually emailed directly to you within 24 hours of completing the test if the results are negative. eScreen 5 panel drug screens are returned within an hour of collection, where available.
Q: Are electronic chain of custody forms available?
A: Electronic forms are now available for most drug screen types such as the regular 5 and 10 panel drug screens. The electronic forms are very convenient since they can be faxed or emailed to your applicant directly. Unfortunately, Federal law still requires that DOT drug screens utilize the paper chain of custody forms.
Q: I Received a Status Update Saying That my Specimen Went to MRO, What Does That Mean?
A: A Medical Review Officer or MRO is a physician trained in toxicology. When a test is determined by a laboratory to be positive or you live in a State like NY where all drug tests must be certified by a physician, the report should be sent to the MRO for further review. The MRO attempts to contact the candidate and determine if there is a valid medical explanation for the results of their test, which could be anything from over-the-counter drugs to valid prescription drugs. If the MRO is able to determine a valid explanation for the test results, he will issue a verified negative result for the test.
Q: Why is the turnaround time slower compared to searches in the US?
A: There are many factors that will affect the turnaround time of your search. Many less developed countries do not have centralized computer systems, and the searches are often completed by going through paper work that has been archived slowing the search. Depending on the country there may be language barriers, time differences and name variations that make a search more difficult and naturally slower to complete. Some countries celebrate different holidays which can mean offices shut down for a number of days, again slowing the search.In some cases it will be necessary for the court documents to be translated to make it easier to understand the offense that is being reported.
Please keep in mind that despite the fact that there may be certain factors that will slow an international search down, it doesn’t mean that the search cannot be completed.
Q: What are the data sources for international criminal searches?
A: International criminal records are often not stored or utilized in the same manner as the United States, where they are a matter of public record. Therefore, our researchers may have to utilize different sources for criminal record searches such as police agencies, government agencies or prosecution offices to process requests. The sources and rights to obtain data through these sources vary by country. In some countries they may have specific privacy laws and regulations on how personal data is collected and used for employment screening purposes. Info Cubic utilizes experienced, local court researchers to process international requests ensuring that our clients remain compliant with all applicable local and international regulations.
Use the below links to access demos of the system.
Request a one-on-one live demo anytime Monday-Friday, 7:30 a.m. to 5 p.m. MST.
Call 877.360.4636 to get the ball rolling.
Info Cubic's main goal is to provide the most effective and hassle-free employment screening services available. In order to meet this goal, we oftentimes have to think outside the box. We listen to our client’s requirements and create a customized, tailored solution to meet those needs. We utilize an experienced in-house IT Department capable of creating whatever type of online solution our clients require.
A large international educational institution was interested in screening their international employees but had concerns about the costs involved. In addition, they were concerned about the difficulty of centralizing and administering a background check program given the fact that their potential employees would be from across the globe.
Info Cubic created a customized website for this organization where their applicants can submit all of the information we need to run a background check while also paying for the report directly. The completed reports are then emailed to both the applicant and the client for review. The client did not need to pay a dime for the background checks and only needed to provide the link to the online ordering system and then review the completed reports.
Another option for this type of situation is to have the client and the applicant split the cost of the background check so that each gains the benefits of sharing the costs.
Info Cubic was approached by a large financial firm looking to centralize and standardize the background check process for their vendors to use to run background checks on the hundreds of contractors they placed with the firm each year. For privacy reasons the financial firm did not want to view the results of the background checks. They only wanted to know when the reports were initiated and then whether the contractor passed or failed based on the firm's list of disqualifying convictions.
Info Cubic developed a customized online ordering system where the vendors order background checks for the employees they are trying to place within the financial firm. Only authorized vendors are allowed to access the ordering system as determined by our client. The ordering process itself is as simple as logging in and inputting the contractor’s name, DOB and SSN. Our system automatically orders the correct background check package pre-determined by our client. Our client does little more than wait for emails telling them when reports have been started and whether the contractor passed or failed once they are completed.
Above are a few of cases we did for our clients. Info Cubic are happy to discuss any needs you might have. From our experience, in most times, our clients have trouble defining it. We would like to brainstorm with you as we have a lot of experience behind that. Please feel free to give us a try.
Give us a call or shoot us an email using the form below. Within four business hours, you'll have the answers to any questions about screening your applicants, regulations, our online system, pricing—anything related to background checks.
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